Shipping & Returns
FREE STANDARD SHIPPING on any purchase of $100 or more!
FREE SHIPPING on any $100 online purchases within the United States. Free shipping offer is limited to standard ground shipping only. Merchandise total must equal $100 or more after all discounts have been applied and before taxes, shipping and handling fees. We reserve the right to end or modify this offer at our sole discretion.
Timely Process of orders
Orders for merchandise that is in stock placed before 1PM EST Monday through to Friday will be processed the same day. Orders placed after 2 PM EST Monday through Friday will be processed the following business day. Orders are not processed on Saturday, Sunday or Holidays.
Salon equipment & furniture
The shipping method for orders of equipment will be decided by weight. Equipment cannot be sent to a P.O. Box addresses. Equipment cannot be shipped outside of the United States.
Certain locations are only serviced by specific shipping methods. Depending on the shipping address specified by you, you will only be offered shipping method options that are valid only for that area.
The U.S. Department of Transportation (USDOT) restricts the transport of hazardous materials by air. Items that could cause a fire or other accident on board an aircraft. Restricted products include aerosol products in pressurized spray containers (for example, hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, unstable, or corrosive chemicals (for example aftershave, nail polish, nail polish removers). We are committed to getting your orders to you as quickly as possible, in the most safest and most responsible way. This is why Ground Shipping is required for all restricted items.
Shipping to an address other than your billing address
Should your order be shipped to an address other than your billing address on your credit card, we may contact you to request to list the alternate address with your credit card company. Listing the address before your order is placed helps us process your order more quickly. We will not process your order until your payment has been confirmed. This helps prevent fraudulent use of your credit card.
APO / FPO military addresses
Orders can be shipped to APO / FPO military addresses. However, please take note of the following:
- Not all items qualify to be shipped to APO / FPO addresses.
- Orders will be shipped via Priority Service.
- When shipping to an APO / FPO address, delivery may take up to 6 weeks.
- Equipment cannot be shipped to a APO / FPO address.
We ship worldwide.
Sending a gift?
We do offer gift wrapping or gift boxes plus a personalized gift note. Check the gift option in the Shopping cart and we will wrap or box your purchase and we will include an optional personalized message with your order.
PLEASE NOTE: Individual items within an order cannot be separately wrapped or boxed. Equipment and oversized or overweight items are not eligible for gift services.
Out of Stock Items
We do apologize if we cause any issues when an item goes out of stock. If an item in your order has recently run out before the site can be updated we will contact you to discuss how you would like the order handled. We do not do back orders. Items that are marked as out of stock on the site cannot be ordered.
Order Cancellation and Changes
An order can only be cancelled or changed if it has not been processed yet. Once the order has been processed and dispatched from the warehouse no changes can be made. To make a change or cancel an order contact our customer services department. In the event of a cancellation, please allow for up to 7 working days to process a refund. For the refund to reflect may take up to 30 days depending on your bank.
When your order is dispatched from our warehouse, we will send you a confirmation email your shipment - this email will include a tracking number as well as a link to enable you to track your package.
Shipping to multiple addresses
To ship items to different addresses you will be required to create a separate order for each address. Items cannot be handled together to save on shipping charges.
It is not essential to sign for delivery unless you check the 'Signature Required' box during the checkout process. However, by not checking that option you are acknowledging that neither we nor the courier service is responsible for replacing product should your order arrive damaged or go missing.
Special Delivery Instructions
Delivery instructions cannot be included in the checkout process but can be manually completed at a later stage before the order is dispatched by calling our customer service department with your order number at hand.
Products labelled with our Melt Warning are created with ingredients that let the product melt at around body temperature. At times, these products can get very warm in transit and may melt. We are not responsible if products containing this warning arrive melted, and in most cases they can be placed in the fridge and returned to their original form. Please note, we are not able to replace or refund these items if they melt in transit. Also bear in mind that these products need to be stored in a cool place to prevent melting.
All items can only be returned under our no questions asked returns policy as long as they have not been opened or used and in a re-saleable condition with all tamper-resistant seals intact. The item must be returned in its original packaging and any cellophane must be intact and be returned within 28 days of dispatch. After the 28 days have expired you are no longer able to return a product based on our no questions asked policy.
It is essential that you check your order as soon as they are received by you and always before use. If issues arise they need to be reported to us as soon as possible so we can investigate. Before processing a return you will be required to contact our customer service team to request a returns authorization number.
Once you have your authorization number, please register your return via the my account section of the website after logging in. Select 'returns' and then choose your orders from the list. Check the items in the order that need to be collected. Schedule the pickup and your parcel will be collected by a courier from your home on a selected collection date.
Please note that this free pickup service is only available within the United States and is only valid on products that arrived damaged or faulty or for products that are still under warrantee.
Your order will be returned to us where your refund/replacement will be processed within 10 working days.
We set high standards for ourselves when it comes to processing your order however mistakes do happen from time to time. If you have received an incorrect item we accept full responsibility for correcting our error. We will make every effort to resolve your query as quickly as possible, with ease and with minimal inconvenience.
Each case will be reviewed individually when considering the return of the product; in some cases require further information may be required, pictures, for example, so we can choose the best course of action. Our goal is to offer the best solution for you as quickly as possible.
While we take every care to avoid damages to your goods during transit it is possible that mistakes are made. We will take full responsibility for the receipt of damaged items.
Should an item arrive damaged, we ask that you accept delivery and contact us immediately. Refusal may actually result in a delay. Please be sure that the courier makes a note of the damaged item.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
As soon as you become aware of the fault, contact our customer service department, either by phone of through the online contact form. Please provide details of the fault and where possible we may request that you send us pictures.
Should you have made a request for a replacement and the product is no longer in stock, we will process a refund back to the original account used to purchase the item.
Should you decide to cancel your order under our no questions asked policy, we will reimburse all payments received from you, including the cost of delivery (except for handling costs).
Any products not returned in resalable condition will not be refunded.
We will make the refund without unnecessary delay and not later than 14 days after receiving the items at our warehouse. We will process the refund using the same means of payment you used for the initial transaction, unless expressly agreed otherwise. There will be no fees when processing refunds. You will have to carry the cost of returning the items. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Refunds of Shipping Costs
We will not process a refund of the postage costs to return items that have been returned under our no questions asked returns policy.
We will not refund postage costs to return any item due to reported damage or a fault where no error was found in the evaluation process.